Comments on: Burlington Telecom

By: Barbara

Barbara — Sat, 06 Sep 2008 17:19:34 +0000

I had received a call from Comcast to switch over my phone service and get the bundle package and it would cost me less. This was a month or two ago. I signed up with the proviso that they would come on a Saturday, being I work, and it is not possible to take time off in September. Today was to be the big day! Of course, they keep you captive for a four hour window at a time, so here I sat from 8 in the morning till 11:30 when I figured that I had better call. Turns out, they don’t do service calls on Saturday, and the woman had set the appointment up for yesterday when I was working, unbeknownst to me. I had checked and double checked and triple checked with her. This was part of the reason it took two months to switch over. Meanwhile, for all I know, my phone could be disconnected at any time today because it was scheduled to be switched over today. I am calling and getting nowhere. Apparently, I called Texas and who knows whereever else I was being connected to. Anyway, noone in their offices could connect me to Burlington. That “just was not possible”. That really reassures me in a phone company, huh? Some service. In the midst of one of my calls, the phone went dead–Vonage; enough said. That is why I was switching over; but I thought that my line had been cut off and I would be without a phone. I do not get reception for a cell phone or I would have gone that route long ago. I have two jobs and one of them is home based, and I need dependable service. I am also switching over so that Comcast cannot blame Vonage, and vice versa when there are issues, which there are on a weekly basis. I hate this company and I wish that there was just a little competition so that they would have to work a little harder. When there is another choice, you can bet that I will switch. The service at Comcast stinks. I thought it was bad when it was Adelphia. What I wouldn’t give to have that company back. If there was such a thing as malpractice for companies, Comcast would be tops! I am typing this as I am waiting for a return call. So far, ironing this out has taken 2 hours, and we are far from done. The fella in the Burlington is actually trying and has called me back with information as he is getting it. He is the first competent person I’ve dealt with in that company. Here’s hoping. If not, I am so mad that I might just cancel and go without tv. It might just be a good thing, although I would be missing the Daily Show and Colbert Report and that would be a true hardship!

By: Barbara

Barbara — Sat, 06 Sep 2008 17:13:32 +0000

I had received a call from Comcast to switch over my phone service and get the bundle package and it would cost me less. this was a month or two ago. I signed up with the proviso that they would come on a Saturday, being I work and it is not possible to take time off in September. Today was to be the big day! Of course, they keep you captive for a four hour window at a time, so here I sat from 8 in the morning till 11:30 when I figured that I had better call. Turns out, they don’t do service calls on Saturday, and the woman had set the appointment up for yesterday when I was working, unbeknownst to me. I had checked and double checked and triple checked with her. This was part of the reason it took two months to switch over. Meanwhile, for all I know, my phone could be disconnected at any time today because it was scheduled to be switched over today. I am calling and getting nowhere. I called Texas and who knows whereever else I was being connected to. Anyway, noone in their offices could connect me to Burlington. That just was not possible. That really reassures me in a phone company, huh? Some service. In the midst of one of my calls, the phone went dead–Vonage; enough said. That is why I was switching over; but I thought that my line had been cut off and I would be without a phone. I do not get reception for a cell phone or I would have gone that route long ago. I have two jobs and one of them is home based, and I need dependable service. I am also switching over so that Comcast cannot blame Vonage, and vice versa when there are issues, which there are on a weekly basis. I hate this company and I wish that there was just a little competition so that they would have to work a little harder. When there is another choice, you can bet that I will switch. The service at Comcast stinks. I thought it was bad when it was Adelphia. What I wouldn’t give to have that company back. If there was such a thing as malpractice for companies, Comcast would be tops!

By: found_drama

found_drama — Sat, 19 Jul 2008 04:12:15 +0000

@Sparky: the package we had with Comcast was specifically throttled down to what amounted to something barely better than dial-up. The only way to get decent speed from Comcast was to pay through the nose or else get it bundled with a cable package. As a TV-less household, the latter does us no good. I’m more satisfied with my Burlington Telecom connection than I have been with any previous provider.

By: Sparky

Sparky — Sat, 19 Jul 2008 03:00:40 +0000

You might want to look at speedtest.net. Check out the actual average speeds for Burlington. Comcast is actually well over 2x avg download over BT (8.8mbps vs. 3.5); BT nearly 2x upload but surely you understand that that is nearly meaningless for typical everyday use. Remember, these are actual tested speeds.