links for 2007-02-24 | found drama

links for 2007-02-24

¶ February 23, 2007 by Rob Friesel

Seven steps to remarkable customer service

via Joel on Software

(tags: essay leadership customerservice service)
Night Shade Books

via “Grey the novel” (on MySpace)

(tags: fiction literature scifi publishing)

About Rob Friesel

Software engineer by day. Science fiction writer by night. Weekend homebrewer, beer educator at Black Flannel, and Certified Cicerone. Author of The PhantomJS Cookbook and a short story in Please Do Not Remove. View all posts by Rob Friesel →

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