found drama

get oblique

Neil Hunt on customer feedback

by !undefined

Neil Hunt, Chief Product Officer at Netflix, “What types of things does Netflix A/B test aside from member sign-up?” (at Quora):

The feedback from testing quickly sets us straight, and helps make sure that our efforts are really focused at optimizing the things that make a difference in the customer experience.

If I had to summarize our learnings in three words: “simple trumps complete.”

About !undefined

Syndicated content from the !undefined Tumblr blog where Rob Friesel posts items related to software engineering, user interface/experience design, and Agile software development. Lots of JavaScript here. View all posts by !undefined →

Leave a Reply

Your email address will not be published.