found drama

Conceptual Debt is Worse than Technical Debt:

This post practically reads like advocacy for UX Architects and (more broadly) Lean UX, or some similar approach of product design with built-in idea validation. A point that particularly resonated with me was the assertion around product inertia – this idea that if you get a product out in the market, there’s a tendency for it to stay the same – even if its initial design was poor – because of the danger of alienating the customers that did stick it out and learn the original-but-poor design.